Managed IT services

Network installation and support, from structured cabling and Wi-Fi to gateways, firewalls, switches and routers.

• Structured data cabling, network points, patch panels and equipment racks
• Installation, configuration and maintenance of gateways, firewalls, switches and routers
• Wi-Fi access points, VPN connections and separation of staff, guest and building-system networks
• Network fault investigation, approved configuration changes and configuration backups
• Network documentation, connection records and coordination with internet providers and equipment vendors

Help with the everyday IT problems that interrupt your team’s work, with clear ways to report an issue and follow its progress.

• Troubleshooting for staff computers, email, printers and everyday software
• Remote support and site visits within the agreed coverage
• Ticket records, priorities and escalation contacts, with support hours agreed before service starts

Administration for Google Workspace and Microsoft 365, including the accounts and permissions people need to do their jobs.

• Account setup, role changes and offboarding, with access approved by your organisation
• Email, shared mailboxes, groups, licences and multi-factor authentication
• Administrator access and account-ownership records, including who can approve changes

Setup, maintenance and device policies for the computers and mobile devices included in your service agreement.

• Laptop and desktop setup, device handover and an inventory of supported equipment
• Operating-system and software updates, with planned changes and follow-up on failures
• Device policies, encryption and endpoint management, including Microsoft Intune where used
• Secure device disposal and removal of company data, with the method and approvals agreed

Support for agreed servers and virtual environments, with a clear split between infrastructure work and the application vendor’s responsibilities.

• Server and virtual-machine administration, including VMware environments where agreed
• Health, storage and capacity checks, patching and planned maintenance
• Coordination with hardware, hosting and application providers for faults and changes

Backup arrangements that identify what needs protecting, how long copies are kept and how recovery will be checked.

• Backup coverage and retention agreed for the systems and data included, including cloud data where agreed
• Protected backup copies kept separately or off site, as set out in the backup plan
• Backup-job checks and follow-up on failed or incomplete jobs
• Documented targets for acceptable downtime and data loss, with planned restore checks and recovery procedures

Practical support for access controls, device protection and security follow-up, with your organisation retaining approval over its systems and data.

• Access reviews, multi-factor authentication and endpoint-protection administration
• Security-alert review and escalation through the agreed incident-response process
• Incident containment, notification to your organisation and recovery coordination within the agreed responsibilities
• Records of access and changes, with data-handling responsibilities and authorised access agreed

Follow-up across your software and service providers, so application faults, renewals and outstanding work have a clear owner.

• Coordination with business-application vendors for support, changes and escalation
• Subscription, licence and renewal records, with purchases and changes subject to your approval
• Warranty, system-documentation and handover records for the services included
• Support reports covering open issues, completed work, recurring faults and recommended next steps